Q: I live in Calgary, can I do pick up instead of shipping?
Absolutely! If you are living in Calgary (or surrounding areas) pick up is available in SE Calgary during the week. Just enter discount code “PICKUP407” at checkout to avoid shipping fees. We will contact you with pick up details once your order is ready.
Q: A product I am interested in is sold out, when will it be available again?
If a product is sold out please check the description as it will indicated when we will be restocking colours and designs. If we are not restocking an item you will also find this in the products description. littleBug features seasonal colours and may not be restocking a certain colour until the following year.
Q: How do I care for my teething necklace or toy?
Simply wipe clean or wash with mild soap and warm water. DO NOT submerge or soak wood pieces in water as it can damage the integrity of the wood. If wood looks or feels dry you can apply a small amount of olive or coconut oil with a cloth.
Q: What are your teething products made of?
Each of our products are made with a mixture of 100% food-grade silicone beads and all natural maple or beach wood beads and rings. Our silicone beads are made in North America and are 100% non toxic, lead free, BPA free, PVC free, mercury free, phthalate free, FDA (Food and Drug Administration) and CCPSA (Canadian Consumer Product Safety Act) approved. Each item is held together with a breathable satin cording that is easy to clean and does not hold bacteria. Our soothers clips (with the exception of our Warrior design) are all made with plastic clips.
Q: What do I do if I have an issue with an item I have purchased.
Inspect toy before each use. If you find visible damage discontinue use and discard immediately. Please contact us as soon as possible and we will discuss replacement options for you free of charge!
Q: Do you do custom orders?
If you are interested in something specific or a small modification to an existing product please send us an email and we would be happy to discuss options.
Q: Do you offer wholesale?
Unfortunately we are not set up for wholesale at this time. It is something we will be offering in the near future so if you are interested in stocking littleBug products please send us an email and we can discuss further timelines.